Terms & Conditions
Maison ENA Events – Chez LENA
Last Updated: 3 Nov 2025
1. ACCEPTANCE OF TERMS
By making a booking, attending a session, or using our services, you (“Customer,” “you,” or “your”) agree to be bound by these Terms and Conditions. If you are booking on behalf of a group or minors, you confirm that you have authority to accept these terms on their behalf and that all participants will comply with these terms.a
2. BOOKINGS AND RESERVATIONS
2.1 Booking Confirmation
All bookings must be made in advance through our website, phone, or designated booking platform. Your booking is confirmed only upon receipt of payment.
2.2 Session Times
We reserve your space and materials for the specified time slot. Arriving more than 15 minutes late without prior notice may result in reduced session time or cancellation without refund.
2.3 Group Bookings
For groups of 6 or more persons, advance booking is required. Special terms may apply to private events and parties.
2.4 Booking Modifications
Requests to modify your booking (date, time, or number of participants) must be made at least 48 hours in advance and are subject to availability.
3. CANCELLATION AND REFUND POLICY
3.1 Customer Cancellations
• 7+ days before scheduled session: Full refund or transfer to alternative date
• 3-6 days before scheduled session: 50% refund or full credit for future session
• Less than 48 hours before session: No refund; credit note valid for 6 months
• No-shows: No refund or credit
3.2 Our Cancellations
If we must cancel your booking due to unforeseen circumstances, you will receive:
• Full refund of all amounts paid, OR
• Rescheduling to an alternative date and venue at no additional cost
We will provide at least 24 hours’ notice where possible. We are not liable for any additional costs incurred (travel, accommodation, etc.).
3.3 Weather and Force Majeure
In cases of severe weather, public health emergencies, or other force majeure events, we reserve the right to cancel sessions. Full refunds or rescheduling will be offered.
4. PRICING AND PAYMENT
4.1 Session Pricing
Your ticket price includes:
• Access to the ceramics painting activity for the booked duration
• Selection of one ceramic piece (or as specified in your booking)
• All painting supplies, tools, and equipment
• Guidance and instruction from our staff
• Glazing and firing of your completed piece
• Food and beverages as specified in your ticket
4.2 Additional Ceramic Pieces
Additional ceramic items can be purchased on the day at displayed prices.
4.3 Additional Food and Beverage Orders
Any food and beverages beyond what is included in your ticket price must be ordered and paid for separately directly with the venue on the day of your session.
4.4 Venue Policies
Please note that all food and beverage service is provided by the host venue. All food safety regulations, allergy management, hygiene standards, and related responsibilities are managed by the venue, not by Maison ENA Events Please direct any food service questions or concerns to venue staff.
4.5 Payment Methods
We accept credit/debit cards and online payment methods. Full payment is required at the time of booking.
4.6 Price Changes
Prices are subject to change without notice. The price applicable is the price at the time of booking.
5. CERAMIC FIRING AND COLLECTION
5.1 Firing Process
After you complete your painting, we will glaze and fire your ceramic piece in our kiln. This process typically takes 7-14 days but may take longer during busy periods or holiday seasons.
5.2 Collection
Your finished ceramic piece will be available for collection at our next scheduled session at the venue location. We will notify you by email when your piece is ready.
You are responsible for checking your email for collection notifications. We do not provide SMS notifications.
5.3 Collection Period and Storage
Finished pieces must be collected within 60 days of completion notification. Pieces are available for collection at our scheduled activity dates and venues.
We reserve the right to dispose of or donate uncollected items after 60 days. We cannot be held responsible for pieces not collected within this timeframe.
5.4 Firing Disclaimer
Ceramic firing is an unpredictable process involving high temperatures (up to 1000°C). While we take utmost care, we cannot guarantee the outcome of every piece. Ceramics may crack, warp, break, bubble, or experience color changes during drying and firing due to air bubbles, thickness variations, or other factors inherent to the ceramic process.
Your session fee covers the experience, instruction, and materials – NOT the guarantee of a perfect finished product.
5.5 Damaged Pieces – Free Replacement
If your piece is damaged during the firing process, we will offer you the opportunity to paint a replacement ceramic piece of equal value at a future session at no additional charge. This replacement session includes the ceramic piece only; any additional food, beverages, or ceramic pieces are not included.
Once pieces leave our care upon collection, we are not responsible for any breakage or damage.
6. SAFETY AND CONDUCT
6.1 Supervision of Minors
Children under 12 must be supervised by an adult at all times. Adults accompanying children are responsible for their supervision and behavior throughout the session. Parents/guardians are liable for any damage caused by children in their care.
6.2 Materials Safety
We use non-toxic, food-safe ceramic paints and glazes that comply with ASTM D-4236 standards. However:
• Do not ingest paints or glazes
• Avoid contact with eyes
• Wash hands after handling materials and before eating
• Inform staff immediately if you have allergies or sensitivities to art materials
6.3 Behavior and Conduct
We reserve the right to refuse service or remove any customer who:
• Behaves inappropriately, abusively, or disrespectfully toward staff, venue staff, or other customers
• Damages property or equipment belonging to us or the venue
• Creates a disturbance
No refund will be provided in cases of removal for misconduct.
7. VENUE RESPONSIBILITY
7.1 Venue Operations
Our ceramics painting activities take place in restaurant venues. The venue is responsible for:
• All food and beverage service, preparation, and safety
• Venue cleanliness and hygiene standards
• Venue safety and accessibility
• Compliance with food safety regulations and allergen management
• Any issues related to the physical space
7.2 Separate Entities
Maison ENA Events and the host venues are separate entities. We are not responsible for any issues arising from venue operations, food service, or venue facilities.
8. PROPERTY AND DAMAGES
8.1 Breakages of Unpainted Ceramics
If you accidentally break an unfired ceramic item before starting to paint it, please inform staff immediately. We will replace it at no additional charge.
8.2 Breakages of Painted Ceramics
If you break a ceramic item you have already begun painting during your session, we will provide a replacement piece at no charge to be painted at a future session.
8.3 Customer Responsibility for Intentional Damage
Customers are responsible for any intentional damage to our property, equipment, or ceramic inventory. We reserve the right to charge for repairs or replacement in cases of deliberate damage or gross negligence.
8.4 Personal Belongings
We are not responsible for lost or stolen personal items. Please keep valuables secure.
9. INTELLECTUAL PROPERTY AND MARKETING
9.1 Your Creations
You retain ownership and intellectual property rights in the original artwork you create on your ceramic pieces.
9.2 Use of Your Artwork for Marketing
By participating in our activities, you grant Maison ENA Events permission to photograph your completed ceramic artwork and use these images for our marketing purposes, including but not limited to:
• Social media posts and stories
• Website gallery and promotional materials
• Print advertising and brochures
• Blog posts and newsletters
9.3 Opting Out of Photography
If you do NOT wish your ceramic artwork to be photographed or used in our marketing materials, you must explicitly inform our staff at the time of your session. We will respect your wishes and refrain from photographing or using images of your work.
9.4 Photography of Participants
We may take photographs during sessions that include participants. If you do not wish to appear in photographs, please inform staff. You may also request removal of images containing you by contacting us after the session.
10. ACCESSIBILITY AND SPECIAL REQUIREMENTS
10.1 Accessibility
We strive to accommodate all customers. If you have accessibility requirements or special needs, please inform us when booking so we can communicate with the venue and make appropriate arrangements.
10.2 Venue-Specific Accessibility
Accessibility features vary by venue. Please contact us before booking if you have specific accessibility needs so we can confirm the venue’s facilities.
11. WORKSHOPS AND SPECIAL EVENTS
11.1 Workshop Bookings
Special terms may apply to workshops and themed sessions. Specific details will be provided at the time of booking.
11.2 Private Events
Private parties and corporate events may be subject to additional terms, minimum participant requirements, and deposits. These will be outlined in a separate booking agreement.
12. PRIVACY AND DATA PROTECTION
12.1 Data Collection
We collect personal information (name, email address, contact details, booking information) to provide our services and communicate with you. This information is processed in accordance with applicable data protection laws.
12.2 Email Communications
We will use your email address to:
• Confirm your booking
• Send session reminders
• Notify you when your ceramic piece is ready for collection
• Send occasional promotional materials (you may opt out at any time)
12.3 Data Security
We implement appropriate security measures to protect your personal information. We do not sell or share your personal information with third parties except as necessary to provide our services.
12.4 Unsubscribe
You can unsubscribe from promotional emails at any time by clicking the unsubscribe link in any email or by contacting us directly.
13. COMPLAINTS AND CUSTOMER SERVICE
13.1 Complaints Procedure
If you have a complaint or concern, please:
1. Speak to a staff member during your session, or
2. Contact us by email at [email address] within 7 days
3. We will acknowledge your complaint within 48 hours and aim to resolve it within 14 days
13.2 Feedback
We welcome your feedback and suggestions to help us improve our service.
14. GENERAL PROVISIONS
14.1 Entire Agreement
These Terms and Conditions constitute the entire agreement between you and Maison ENA Events regarding your participation in our ceramics painting activities.
14.2 Amendments
We reserve the right to update these Terms and Conditions at any time. Changes will be posted on our website. The version in effect at the time of your booking applies to your session.
14.3 Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full effect.
14.4 Governing Law
These Terms and Conditions are governed by the laws of [Your Jurisdiction]. Any disputes shall be subject to the jurisdiction of the courts of [Your Jurisdiction].
14.5 Contact Information
For questions about these Terms and Conditions or our services, please contact:
lena@maisonenaevents.com
—
ACKNOWLEDGMENT
By completing your booking, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.
Thank you for choosing Maison ENA Events. We look forward to seeing you create beautiful ceramic art!
—
VERSION CONTROL
Version: 1.0
Effective Date: 3 Nov 2025
Last Reviewed: 3 Nov 2025